If you book my service through other platforms such as Viator or TripAdvisor, note that different conditions may apply.
The below is information regarding tours directly sold through this website, tanaka-tokyotours.com
Tours generally involve walking:
We will use the public transportation, which means there will be some walking involved and use of stairs in many of the older stations. If you foresee issues with this, please inform prior to booking to discuss alternative plans.
Information about the tour guide:
Your guide is Ken Tanaka, the administrator of this website and nationally certified tour guide.
I work as a freelance guide in the Tokyo area. I do not guide in other regions like Kyoto or Hiroshima. I am not a travel agent which means I'm not permitted to book transportation or hotel rooms on your behalf.
Do not add participants without consent:
Most of the tours, unless otherwise specified, will allow up to four people in a group without additional charges.
However you are kindly requested to notify in advance if you want to add members to your group.
Method of Payment:
The booking will be considered complete upon receipt of payment. The payment method is through PayPal. I will either include a payment link when I reply or send an invoice to your e-mail address.
Communication after booking:
E-mail is the preferred method of contact, as it allows me to keep all the information in one place. For any urgent need on the day of the tour, you can also call my mobile number which will be indicated upon completion of the booking.
Insurance:
Insurance is not included in the tour. The tours offered on this website do not involve any high-risk activities, but please do make sure that you are fully insured for your trip to Japan in case of any unexpected event. While I will take utmost care in ensuring that your tour is conducted safely, I will not be responsible for any loss or personal injury.
Cancellation policy:
Cancellation at least 7 days before tour - Full refund
Cancellation 7 days - 48 hours before the tour - 50% refund
Any cancellations within 48 hours of tour start or when you are not present at the agreed time/location (a "no-show")- No refunds will be given.
In any case, it would be highly appreciated if you could let me know asap when your plans change and you know that you cannot make it to the agreed meeting time.
*For a cancellation due to an unforeseeable event (example: natural disaster, flight/cruise cancellation, travel advisory issued by authoritative source etc..), a refund can be provided regardless of when the cancellation occurred. However this is on the condition that you contacted the guide before the tour was scheduled to begin. A contact after the meeting time has passed will count as a "no-show".
Please note: Illness/injury or a change in plans would NOT constitute "unforeseeable event".
Services not offered:
Arranging transportation or booking hotel rooms on your behalf is not possible, only travel agents are authorized to do this in Japan.
To avoid any issues with "no-shows", I will turn down any requests for making restaurant or attraction reservations on your behalf. It is suggested to check with your hotel concierge if you need such services.