If you book through Viator or ToursByLocals, note that their conditions apply. The below is information regarding other customized tours directly sold through this website, tanaka-tokyotours.com
Tours generally involve walking:
We will use the public transportation, which means there will be some walking involved and use of stairs in many of the older stations. If you foresee issues with this, please inform prior to booking to discuss alternative plans.
Information about the tour guide:
For a half day tour or sumo related tour, the guide will be Ken Tanaka, the administrator of this website.
For full day or multi day tour, another tour guide with pro license might be assigned. The guide will always be someone I have personally met and worked with. If he/she has any restrictions not mentioned here (eg. working hours), it will be informed to you in advance.
Do not add participants without consent:
Most of the tours, unless otherwise specified, will allow up to four people in a group without additional charges.
However you must always notify us in advance if you want to add members to your group.
Without doing so, we reserve the right to cancel the tour if an unexpected member shows up without prior information.
Method of Payment:
The booking will be considered complete upon receipt of payment. You can pay through PayPal. We will send you the invoice to your e-mail with a due date to be discussed during our prior exchanges.
For some programs, payment in cash (JPY) on the day of the tour may also be accepted. We will advise in our pre-booking communications.
Insurance:
Insurance is not included in the tour. While Japan is a safe country, please do make sure that you are fully insured for your trip to Japan. While we will take utmost care in ensuring that your tour is conducted safely, we are not responsible for any loss or personal injury.
Cancellation policy:
Cancellation at least 7 days before tour - Full refund
Cancellation 7 days - 48 hours before the tour - 50% refund
Any cancellations within 48 hours of tour start or a "no-show" at the agreed time/location- No refunds will be given.
In any case, it would be highly appreciated if you could let us know asap when your plans change and you know that you cannot make it to the agreed meeting time.
Services we do not provide:
We cannot make transportation arrangements or book hotel rooms for you, because only travel agents are authorized to do this in Japan.
Also to avoid any issues with "no-shows", we cannot make any restaurant or attraction reservations on your behalf. We suggest checking with your hotel concierge if you need such services.